If we try and can't find a reasonable solution,
we won't waste your time or money!

We value our customer relationships and place a huge emphasis on dedication and honesty in everything we do for you.  As in all promises, we ask you to understand that we must require the following in order to fulfill our promise to you.  We hope you agree that our list of requirements are very reasonable.

We must ask you to provide us with your original software CDs.  In many cases, it is virtually impossible to repair a software problem without reinstalling original software.  This is particularly important when the operating system is damaged or needs updating.

We require a minimum service charge simply to cover the cost of our trip and initial consultation.

In the first hour of our consultation, if we come to the decision that either (1) We may not be able to find a practical solution to your problem (In cases like this, there may not be a solution, short of system replacement), or if (2) We cannot find a solution within what we would consider a  reasonable amount of time.  We will at this point give you the option of our continuing or not.  If you request that we continue, we will be happy to do so, with your consent of no guarantees (no guarantee only in the case of #1).  Additionally, if we feel certain that it would not be cost effective or successful for you, we do reserve the right to refuse the continuation of services.